Refund policy

At Shyora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our policy is designed to be fair and transparent, ensuring you can shop with absolute confidence.

1. Return Eligibility Criteria
To be eligible for a return, please ensure that:

The product is unused, unwashed, and in the same condition that you received it.

The item is in its original packaging with all tags, manuals, and accessories intact.

You have the receipt or proof of purchase.

2. Return Timeframe
You have [X DAYS] from the date of delivery to initiate a return. Once this period has passed, we unfortunately cannot offer you a refund or exchange.

3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within [X HOURS/DAYS] of delivery.

Please email SHYORA23292410@GMAIL.COM with your order number and clear photos of the issue.

In such cases, we will arrange a free replacement or a full refund, including any shipping costs incurred.

4. Non-Returnable Items
For hygiene and safety reasons, certain types of items cannot be returned:

Personal care products (e.g., beauty products, innerwear).

Perishable goods (e.g., food, flowers).

Custom-made or personalized items.

Items marked as "Final Sale."

5. Refund Process and Timing
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: The refund will be processed to your original method of payment automatically.

Timing: You can expect to see the credit in your account within [REFUND PROCESSING TIME] business days, depending on your bank or card issuer’s policies.

6. Exchange Options
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. However, if you wish to exchange a product for a different size or color, please contact us at SHYORA23292410@GMAIL.COM to check for availability.

7. Return Shipping Costs
Defective Items: If the return is due to our error (damaged or wrong item), Shyora will cover all shipping costs.

Change of Mind: For all other returns, the customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

How to Initiate a Return
To start a return, simply contact our support team:

Email: SHYORA23292410@GMAIL.COM

Phone: 9586462410

We’ll provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.